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VINHOS BAG IN BOX sends your orders to any point in Portugal, directly to the customer’s home except PO boxes, within 48 hours, 2 (two) working days, from Monday to Friday. For Europe, the estimated delivery time is 2 to 8 working days, depending on the country you are in.
Delivery times are estimated and there may be delays above the deadline presented by the company for reasons of force majeure. In the event of delivery delays, VINHOS BAG IN BOX will inform the customer as soon as it becomes aware. Our goal is to make your order arrive as soon as possible. The delivery period starts after confirmation of payment by Paypal, Multibanco (Lusopay) and after confirmation of the customer’s data or shortly after debiting our bank account.
VINHOS BAG IN BOX seeks the best partnerships with distribution companies to ensure that your order reaches its destination as quickly as possible, with due quality and care. Deliveries are not made on weekends. It is important that the customer makes sure that there is someone at the address indicated to receive the order, in addition to ensuring that the address is complete and correct. We also advise you to provide us with a preferably mobile phone number.
In the event of a strike by the Post Office / similar service or any other occasional circumstances that may cause delays in the delivery of products purchased at VINHOS BAG IN BOX, this will be exempt from guilt for the delay in delivery.
HOW ARE WINES PACKAGED TO OUR CUSTOMERS?
For wines to arrive safely and with the highest possible quality, VINHOS BAG IN BOX has packaging specially adapted for the air and land transport of wine bottles. With these packages, the wines are properly protected.
WHAT IS THE COST OF SHIPPING?
The freight cost is variable according to the total weight of the goods, distance, type of delivery, and will be added to the value of the goods purchased. The cost is calculated and communicated to the customer prior to the confirmation of the purchase, which is his sole responsibility and is non-refundable.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED PACKAGE OR BOTTLES?
In the event that the shipping package is damaged, you should check its contents at the time of delivery, with the courier present and if there is damaged content, you must immediately submit a complaint to the courier / carrier, contacting VINHOS BAG IN BOX afterwards. an asset when complaints are accompanied by a photo. Failure to make a claim directly to the courier / carrier at the time of delivery may result in non-acceptance of subsequent claims and, consequently, the non-return of the value of the damaged goods or the replacement thereof.
LEGAL TAXES
VINHOS BAG IN BOX scrupulously complies with the Portuguese legislation in force. All products presented in our store include VAT at the legal rates of 6%, 13% and 23%. The value of VAT can be deducted for public or private companies with legal registration in a European Union country.
Outside the European Union, VINHOS BAG IN BOX does not commit itself to receipts delivered together with the goods related to taxes and / or customs costs. Unfortunately all orders can be taxed as this process is not managed by us and we cannot avoid it. However, when sending via Correios de Portugal (CTT) the possibility of the order being taxed is small.
IF YOU WANT TO RETURN?
The client has a maximum period of 14 days, counting from the receipt of the good, to return, without payment of compensation and without the need to indicate the reason, by sending a registered letter with acknowledgment of receipt to communicate this wish.
The price of the good will be refunded to the customer, within a maximum period of 30 days, less the original shipping freight. Transport costs are the responsibility of the customer. Orders will not be received with freight CHARGED, and VINHOS BAG IN BOX does not refund shipping charges. The property must be returned in proper conditions of use (including the original packaging).
COMPENSATION FOR LACK OF PRODUCT OR DELIVERY OUT OF TIME:
Since on-line stores sell to a wide range of users, it is possible for simultaneous sales to occur without any merchandise in the VINHOS BAG IN BOX warehouse. If this happens, a new term will be communicated to the customer. In case the customer does not accept the new term, the customer will have the following options:
1. The order is canceled and all amounts charged will be fully compensated, the sale / purchase operation being canceled;
2. The customer can wait for the goods to be available for shipping later.
The indemnification will be made by reversal or credit with paypal or deposit in the buyer’s bank account, within 7 (seven) business days after the customer’s cancellation.
CANCELLATION OF PURCHASE BY BAG IN BOX.COM WINES
VINHOS BAG IN BOX may automatically cancel the purchase in the following situations: Impossibility to execute the debit corresponding to the purchase on the Credit Card, non-payment of the deposit or bank transfer within the deadline, no consistency of the data filled in the purchase order or prices are wrongly registered by electronic means.
ORDER REVIEW
When an order is returned due to the customer’s responsibility and the customer wants to reship it, it is necessary to pay a reshipment fee equal to the one initially charged and with a minimum of € 7.50 for us to proceed with the reshipment. This fee must be paid by bank transfer and refers to the costs of returning and resending the order. If there is no payment at the end of 90 days, the order will be void and no refunds will be made of the amounts initially charged.