Terms and conditions

Conditions of Use

1. Purpose 1.1 These General Conditions in force, updated in December 2020, are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Girapreços company service. – food products commerce lda through its online store of Vinhos Bag in Box, based at Travessa Orfeão da Feira nº 80, 4520-707 Santa maria da Feira, with the unique registration number and identification of legal person nº 501976795, with a share capital of 50,000 (euros).

1.2 The purchase of any product at Vinhos Bag in Box implies acceptance of these General Online Sales Conditions.

1.3 Any and all alcoholic beverages available for sale at Vinhos Bag in Box can only be purchased by people of legal age, in their country of residence.

2. Product, Price and Content Information

2.1 Vinhos Bag in Box reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

2.2 The images that illustrate each product in Vinhos Bag in Box may differ from the product subsequently delivered, and these same products are also subject to stock rupture.

2.3 Despite the efforts of Vinhos Bag in Box, some products from the online store may present an incorrect price, which is why before proceeding with the processing of orders, all values ​​are verified. Thus, the prices presented in Vinhos Bag in Box are merely indicative and do not constitute a contractual proposal. If the effective price of the product is lower than the advertised price, Vinhos Bag in Box will refund the difference. If the price is higher, Vinhos Bag in Box will inform the customer of this situation by e-mail and await its decision to accept the new price or cancel the order within 30 days from the date the e -mail.

2.4 Under Portuguese law, all prices shown in Vinhos Bag in Box include the respective VAT rates in force, unless otherwise stated.

3. Order and Payment

3.1 After confirming the order at Vinhos Bag in Box, an email will be sent to the contact address registered by the customer at the time of formalization, with all details about delivery, billing, payment information, products and values. Vinhos Bag in Box suggests to all customers the confirmation of the details of the same. In case the customer does not receive the order confirmation email, he is asked to contact Vinhos Bag in Box through the contacts available on the vinhosbaginbox.pt website, so that this notification is sent again to the email address of the client.

3.2 If any of the details placed by the customer in the order are wrong and / or the customer wants to change some information, as long as the order has not yet been shipped, the customer is asked to contact Vinhos Bag in Box through the contacts available on the vinhosbaginbox.pt website as soon as possible so that the change requested by the customer is made internally. Changes to the details of orders already shipped will have to be analyzed by the Vinhos Bag in Box team so that, together with the customer, a more appropriate solution can be found.

3.3 All orders in Vinhos Bag in Box will only be processed after the actual payment is received. The formalization of the order alone does not constitute a reservation of the products.

3.4 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by Vinhos Bag in Box in order to find the most suitable solution.

3.5 All orders placed at Vinhos Bag in Box have a maximum payment period of 15 days. After this period, the order will be automatically canceled.

3.6 Orders can be canceled when expressly requested by the customer through the contacts available on the winesbaginbox.pt website, before shipments of orders. After confirming the shipment of the order, the customer is asked to contact Vinhos Bag in Box so that, together with it, the most suitable solution can be found.

3.7 Through the Vinhos Bag in Box Online Store, payments are accepted through Multibanco Reference (only for customers with bank account in Portugal), Bank Transfer, Paypal, Credit Card and Boleto Bancário (the last one for customers residing in Brazil).

3.8 To orders paid through Paypal and Boleto Bancário, payment fees are automatically added, in the amounts of:

a) 3% for payments made through Paypal.

b) 6% for payments made by Boleto Bancário.

3.9 The order status of Vinhos Bag in Box is comprised of 3 phases: Pending, In Processing and Completed.

a) Pending – Waiting for payment to enter the Vinhos Bag in Box system; b) In Processing – Phase in which payment has already been received, and the order is being processed and in packaging / preparation;

c) Finalized – The order has already been shipped / shipped.

4. Shipping costs

4.1 In addition to the prices shown on the products, the respective shipping costs are added. The shipping cost depends on the weight of the order and the respective delivery destination. This shipping cost can be simulated inside the shopping cart with the desired products added and filling all the requested fields of the simulator. The total postage will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors in this calculation may vary and change without notice.

5. Shipments and Deliveries / Pick up at Vinhos Bag in Box warehouse

5.1 For orders to be sent to the requested address, the shipping option must be chosen – National Shipping (in the case of Portugal) and International Shipping (in the case of other countries outside Portugal).

5.2 In general, after dispatch, an order at Vinhos Bag in Box takes time to be delivered – 72 hours in mainland Portugal; – Between 5 to 9 working days in Madeira and Azores Islands; – About 4 working days in Peninsular Spain; – About 6 working days in the rest of Europe; – Approximately 7 working days in the rest of the world.

5.3 After the orders are dispatched, the information for monitoring the shipment will be available in the account of customers who have placed the order with registration and a notification is also sent via e-mail with the link information for monitoring the shipment for all registered customers and not registered. If for any reason the customer does not receive the shipping confirmation, he is asked to contact Vinhos Bag in Box through one of the contacts available on the site winesbaginbox.pt so that all available information about the order’s dispatch will be sent again.

5.4 After the shipment notification, customers must follow the shipment status through the link provided by Vinhos Bag in Box, so that they are aware of the evolution status up to the moment of delivery of the order, since Vinhos Bag in Box does not notify each status change.

5.5 All products sent by Vinhos Bag in Box must be checked upon delivery. If the customer finds that the order is damaged, he must return it immediately to the transport company, duly justify the reason for the return on the carrier’s delivery note and immediately notify Vinhos Bag in Box through one of the contacts provided in the site vinhosbaginbox.pt.

5.6 If after delivery, the customer finds that any of the items is not in conformity, it is requested that it immediately contact Vinhos Bag in Box through the email geral@vinhosbaginbox.pt indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as it was received and of all articles, so that the process of investigating the occurrence can be opened internally and in this way the situation can be resolved as soon as possible.

5.7 A Vinhos Bag in Box não se responsabiliza pelos envios feitos para os países em que a respetiva lei não permita a entrada de bebidas alcoólicas. É da responsabilidade dos clientes a eventual apreensão das respetivas encomendas, assim como o pagamento de taxas aduaneiras, caso estas existam. Em caso da devolução dos produtos a Vinhos Bag in Box restituirá apenas o montante respetivo a estes mesmos produtos. Em caso de dúvidas o cliente poderá contactar a Vinhos Bag in Box antes de encomendar.

5.8 5.8 Vinhos Bag in Box has contracted services with specialized carriers for the purposes of deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the shipping and delivery deadlines, however it should be noted that the possible delays in deliveries may be unrelated to Vinhos Bag in Box, and in these cases it is not possible to guarantee exact delivery times. has contracted services with specialized carriers for the purposes of deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the shipping and delivery deadlines, however it should be noted that the possible delays in deliveries may be unrelated to Vinhos Bag in Box, and in these cases it is not possible to guarantee exact delivery times.

5.9 Most deliveries are made during business hours on working days to the shipping address indicated by the customer when submitting the order.

5.10 In the event of an unsuccessful delivery attempt by the transport company due to absence, a transit notice is always left in the customer’s mailbox with the carrier’s instructions. Depending on the service and the carrier, orders must be collected at the location indicated by the same in the passage notice, or the indications requested in the same notice must be followed.

5.11 If for any reason the customer cannot receive the order or pick it up at the location indicated by the carrier, the customer is asked to contact Vinhos Bag in Box so that together they can find the most suitable solution.

5.12 Before submitting the order, if the customer intends to pick it up at our warehouse, he must select the shipping option ” Pick up at the Store ” – our physical facilities located at Travessa Orfeão da Feira nº80, 4520 will be automatically assumed -154 Santa Maria da Feira.

a) Only the person whose name is described on the order note will be authorized to pick up the order, unless the person informs the Vinhos Bag in Box in advance that another person (identifying the name) will pick up the order. b) In-store pick-up orders may take 1 business day to be processed, all customers are notified via email when they are available to be collected. c) When going to the physical facilities of the company Girapreços that owns the website Vinhos Bag in Box, the customer must accompany the order confirmation / number, ensuring that he has received our order confirmation notification available for collection, and thus avoid unnecessary travel.

6. Returns

6.1 The Girapreços company that owns the online store Vinhos Bag in Box recognizes to all its customers the right to terminate the contracts they enter into, allowing them to return, within 14 (fourteen) days, of the products purchased under Decree-Law No. 143/2001 and Decree-Law 82/2008 of 20/05.

6.2 To request an exchange or return, the customer is requested to contact Vinhos Bag in Box by email geral@vinhosbaginbox.pt indicating the order number or the number of the document that accompanied the order, taking into account the conditions described below in the following topics:

a) In order to return the order, the product must be in perfect condition, and if applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice. b) The return of defective products and erroneous shipments will be accepted, the Girapreços company which owns the online Vinhos Bag in Box online store will be responsible for shipping and collection costs whenever the customer communicates this circumstance within 14 (fourteen) days from the date of receipt of the product. c) Once the goods are received at our facilities and after validating their status accordingly, the value will be returned according to the payment method made by the customer, or another solution previously agreed with the same .

6.3 Vinhos Bag in Box assumes responsibility for defects of origin or raw material of the purchased product and if confirmed by the specialized team of Vinhos Bag in Box, the product will be exchanged or returned without any cost to the customer.

6.4 Vinhos Bag in Box will not accept the return of the product after being used, or if it has been altered or modified.

6.5 Vinhos Bag in Box is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.

7. Applicable Law

7.1 All purchases made on the Vinhos Bag in Box website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court, Santa Maria da Feira.

7.2 If the Customer is outside of mainland Portugal, Vinhos Bag in Box informs you that any judicial process must be opened exclusively at the Santa Maria da Feira Court in Portugal.

7.3 Under the terms and for the purposes of the provisions of art. 18 of Law No. 144/2015, of 8 September, it is hereby informed that the available ADR entity is the Center for Arbitration of Consumer Conflicts in Porto, with the following contacts:

Telephone: +351 22 550 83 49 / +351 22 502 97 91 (das 9h às 16h). E-mail: cicap@cicap.pt